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Refund Policy

At Wild Moose Outdoors, customer satisfaction is important to us. Because we operate as a marketplace where independent vendors ship products directly, our refund policy balances vendor requirements with customer support.

General Refund Conditions

  • Timeframe: You have [Insert Number, e.g., 30] days from the date of delivery to request a refund or exchange.

  • Condition: To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags and labels attached.

  • Proof of Purchase: A receipt or proof of purchase is required to process any refund or return.

How to Initiate a Return

Do not send products back to the vendor directly without authorization from Wild Moose Outdoors support. All return requests must be initiated through us:

When you contact us, please provide your order number, details of the item(s) you wish to return, and the reason for the return. We will provide instructions on how and where to send your package.

Vendor-Specific Policies

While we maintain the general policy above, some items may be subject to specific vendor return requirements (e.g., final sale items, specific warranties). Any such exceptions will be clearly noted on the product page at the time of purchase.

Refunds (If Applicable)

Once your return is received and inspected by the vendor, we will send you an email notification regarding the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (typically 5-10 business days).

Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank; there is often some processing time before a refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at info@wildmooseoutdoors.ca.

Exchanges (If Applicable)

We primarily offer exchanges for defective or damaged items. If you need to exchange an item, please contact us using the information above to arrange the process. We will coordinate with the vendor to facilitate the exchange.

Shipping Costs for Returns

You are responsible for paying for your own shipping costs for returning your item unless the return is a result of our error (e.g., you received an incorrect or defective item). Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that the vendor will receive your returned item.

Non-Returnable Items (Common Examples)

The following items are typically non-returnable:

  • Gift cards

  • Used or worn items (unless defective)

  • Perishable goods

  • Specific items noted as "Final Sale" on the product page

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